Refund and Returns Policy
At DXBInteriors.pk, customer satisfaction is our top priority. Since most of our furniture and interior solutions are custom-made, we maintain a strict policy to ensure transparency and fairness regarding refunds and returns.
No Returns on Custom Orders
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All products including wardrobes, almirahs, kitchen cabinets, beds, sofas, and media walls are custom-manufactured based on customer requirements.
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Due to this customization, returns or exchanges are not applicable once the order has been confirmed and processed.
Damaged or Defective Products
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If you receive a product that is damaged or defective at the time of delivery, you must notify us within 48 hours.
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Supporting evidence such as photos or videos of the defect/damage must be provided.
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After verification by our quality control team, we will either:
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Repair the product, or
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Replace the defective part/product (at no extra cost).
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Cancellations
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Orders can only be cancelled within 24 hours of confirmation.
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After 24 hours, production begins and cancellations will not be accepted.
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Any cancellation before the 24-hour period may be subject to a deduction from the advance payment to cover processing costs.
Refunds
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Refunds are only applicable if:
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We are unable to deliver the confirmed product due to unforeseen circumstances, or
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The product is verified as irreparably defective.
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Refunds, where applicable, will be processed to the original payment method within 10–15 business days.
Customer Responsibility
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Customers are responsible for providing accurate measurements, material preferences, and design approvals before production.
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DXB Interiors is not responsible for issues caused by incorrect information provided by the customer.
Contact Us
For refund or return-related concerns, please reach out to our support team: